Programme Details
Module 6: Delivery
The potential to retain a customer and get them to create additional awareness of what you do comes down to an effective journey...
Creating an exciting, engaging customer journey, once the prospect says yes, and parts with their money, can be the simplest way to grow your business...
The importance of delivering exceptional service once a customer says 'yes.'
Best practices for service delivery that exceeds customer expectations
How to map out the customer journey to ensure 100% satisfaction
Finding and implementing 'wow' moments in their service delivery
Getting reviews from your delighted customers
Dealing with negative responses in the right manner
"Module 5 focused on the right level of marketing for my business, teaching me how to move prospects throught to being paying customers with less friction. We know that when we talk to our customers, we are known for going the extra mile in ensuring their happiness - and it is not that expensive to deliver this."
The Business Growth Factors in this module:
Journey Mapping
Prospect Evolution
Quick Wins
High Value / Low Cost Methods
Multiple Media Usage
Customer Value
Referrals
Other Course Modules
The Programme
Module 1: Your Business
Why Do You Exist?
Module 2: Set Your Goals
Ready. Aim. Fire.
Module 3: The Numbers
What's The Gap?
Module 1: Your Business
Why Do You Exist?
Module 2: Set Your Goals
Ready. Aim. Fire.
Module 3: Your Mindset
The Right Thinking
Module 4: The Market
You v Who Else?
Module 5: Marketing
The Rules to Convert
Module 6: Delivery
From Yes to Wow!
Module 4: Your Numbers
What's The Gap?
Module 5: The Market
You v Who Else?
Module 6: Customers
Finding Your People
Module 7: The Strategy
The Right Course
Module 8: Prospecting
From Who to Yes
Module 9: Marketing
The Rules to Convert
Module 10: The Tactics
It's Not All Digital
Module 11: Delivering
From Yes...to WOW!
Module 12: Getting Reviews
Your "Free" Sales Team
Company Details
Business Growth Formula is a Training and Mentoring Programme.
Company Number: 15678253 | Business Growth Formula
Registered in the United Kingdom