Programme Details
Module 12: Reviews
The simplest way to grow a business is to do a good job, delight the customer and let them tell their friends...
Too many businesses see the transaction with a customer as a binary process between them - but done well, this can create an army of "raving fans"...
The importance of having an effective prospect and customer journey
The impact of removing buyer remorse at the earliest stage possible and maintaining this throughout
Being confident to ask for a review or referral at the right time to optimise the goodwill in the customer
How bad reviews can be great for your business
The key questions to ask your customers - and the one that appears counter-intuitive but works every time
The calculation of how many reviews your business should have available to see
"Completing this Module transformed my approach to customer loyalty. It’s been key in turning customers into passionate advocates for my brand. Not only have I had more customers coming back and buying again, but they are also helping to spread the message of what we do - and that doesn't cost me anything!"
The Business Growth Factors in this module:
Prospect & Customer Journeys
Customer Engagement Strategies
Client Management
Service Delivery
Automation
Responsiveness
Remaining Positive and Appropriate
Other Course Modules
The Programme
Module 1: Your Business
Why Do You Exist?
Module 2: Set Your Goals
Ready. Aim. Fire.
Module 3: Mindset
The Right Thinking
Module 1: Your Business
Why Do You Exist?
Module 2: Set Your Goals
Ready. Aim. Fire.
Module 3: Your Mindset
The Right Thinking
Module 4: The Numbers
What's The Gap?
Module 5: The Market
You v Who Else?
Module 6: Customers
Finding Your People
Module 4: Your Numbers
What's The Gap?
Module 5: The Market
You v Who Else?
Module 6: Customers
Finding Your People
Module 7: The Strategy
The Right Course
Module 8: Prospecting
From Who? to Yes.
Module 9: Marketing
The Rules to Convert
Module 7: The Strategy
The Right Course
Module 8: Prospecting
From Who to Yes
Module 9: Marketing
The Rules to Convert
Module 10: Tactics
It's Not All Digital
Module 11: Delivery
From Yes...to WOW!
Module 12: Reviews
Your "Free" Sales Team
Module 10: The Tactics
It's Not All Digital
Module 11: Delivering
From Yes...to WOW!
Module 12: Getting Reviews
Your "Free" Sales Team
Company Details
Business Growth Formula is a Training and Mentoring Programme.
Company Number: 15678253 | Business Growth Formula
Registered in the United Kingdom